momohms (“momohms”, “we”, “our” or “us”) provides a hotel property management system used by hotels, B&Bs and small chains to run their operations. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data.
This policy applies to the momohms web application, the staff PWA, our APIs and our marketing website. By creating an account or using momohms, you agree to the practices described here.
1. Who is responsible for your data
For the personal data of hotel owners and staff that you provide to momohms, momohms is the data controller. For guest data that a hotel enters into momohms (reservations, billing, identity documents), the hotel is the controller and momohms acts as the processor on the hotel’s behalf.
2. What we collect
Account & billing
- Name, email, phone number and password (stored hashed, never in plain text).
- Hotel/property name, address and contact information.
- Subscription plan, payment status and reference IDs from payment providers (Khalti, eSewa, Fonepay). We do not store full card or wallet credentials.
Staff & operational data
- Staff member name, role and email used to access the app.
- Audit trail of actions performed inside the system (who did what, when).
Guest data entered by hotels
- Guest name, contact details, nationality and (optionally) ID/passport reference.
- Reservation details: dates, rooms, rates, special requests, folio charges.
Technical & usage data
- IP address, browser/device type, OS, language.
- Pages visited, features used, performance metrics, error logs.
- Cookies and similar technologies (see “Cookies” below).
3. How we use your data
- Provide and operate the momohms service.
- Authenticate users and enforce role-based permissions.
- Process subscription payments and issue invoices.
- Send transactional emails (account, billing, security, support replies).
- Diagnose problems, prevent abuse and improve reliability.
- Comply with legal and tax obligations.
We do not sell your data, share it with advertisers, or use guest data to train models.
4. Legal bases
Where applicable law requires a legal basis, we rely on (a) performance of our contract with you, (b) our legitimate interest in operating and improving the service, (c) your consent (for optional marketing or analytics), and (d) compliance with legal obligations.
5. How we share data
We share personal data only with:
- Infrastructure providers — our database, hosting and email providers, under confidentiality and data-protection agreements.
- Payment providers — Khalti, eSewa and Fonepay, strictly to process subscription payments you initiate.
- Authorities — when we are legally required to disclose information by a valid order, after reviewing the request.
We never sell personal data. We never share guest data between hotels — row-level security in our database enforces this at the data layer, not just in application code.
6. Data security
- All traffic is encrypted in transit using TLS.
- The database is encrypted at rest.
- Passwords are stored hashed using industry-standard algorithms.
- Access to production systems is limited, MFA-protected and audited.
- We perform regular backups and test restoration procedures.
No system is 100% secure. If a breach affects your data, we will notify you and the relevant authorities as required by law.
7. Data retention
We retain your data for as long as your account is active. If you cancel, we keep your data for 90 days so you can return or export it, after which it is permanently deleted from our production systems. Backups roll off within a further 30 days.
Some records (invoices, tax-relevant data) may be retained longer where law requires.
8. Your rights
Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data, to object to certain processing, or to withdraw consent. To exercise any of these rights, email support@momohms.com. We will respond within a reasonable timeframe and at most 30 days.
9. Cookies
momohms uses cookies and similar technologies for essential functionality (keeping you signed in, remembering theme preference) and for basic performance analytics. You can clear or block cookies in your browser; some features may not work if essential cookies are blocked.
10. Children
momohms is a business tool and is not intended for use by individuals under 18. We do not knowingly collect personal data from children.
11. International transfers
Your data may be processed in countries other than the one in which you reside. Where this happens, we ensure appropriate safeguards are in place to protect your information.
12. Changes to this policy
We may update this policy from time to time. We will update the “effective date” above and, for material changes, notify you by email or in-app banner before the change takes effect.
13. Contact us
Privacy questions, requests or complaints can be sent to support@momohms.com.